Return and refund policy
Key information
- 30-day return policy from the date of delivery
- refund issued within 7 days
- no restocking fee
- customer responsible for return shipping costs
- returns are subject to our Terms of service
Returns
You have 30 days from the date of delivery to return your product. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be in the same condition as you received it, unused and unwashed. The product must also still be in its original packaging with all tags attached. To initiate the return process, first send us an email to info@daviescouture.com. We will then instruct you on how to continue. Bear in mind that you are responsible for the package and return shipping costs. We do not charge restocking fee.
Refunds
Once we have received and approved the return, your refund will be processed and automatically issued to your payment method, you placed the order with, within 7 days.
Late or missing refunds
If you have not yet received a refund, check first with your bank account. Then contact your payment provider/company, it may take some time for your refund to be officially transferred.
If you have done all this and have not yet received your refund, please contact us.
Defective or wrong product
If you receive a defective or wrong product, please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged or wrong product.
Exchanges
Did you change your mind and decide to exchange your new item? Sure, no problem, just contact us and tell us what you want to exchange and we will help you with it.
Cancellation
If you decide to cancel your order, just do it as soon as possible. If you cancel too late, the order might have already been dispatched and you will have to proceed with return process.
Contact us
Davies Couture is operated by Eceva, company registered in Netherlands under company number 82525226, VAT number NL003692421B96.
Address:
Stuurboord 1
Huizen 1276 CN
E-mail: info@daviescouture.com
Phone: +447451295391
Customer service hours:
Monday to Friday: 08:00 to 18:00